Generative AI Therapy Chat Bot
Velora is ieso’s generative AI-powered software that supports people experiencing symptoms of anxiety and depression.
My role: Senior designer
Team: 2 Product managers, 3 designers, 5 AI engineers, 2 front end and 4 backend engineers.
Year: 2024
Reduced onboarding time by
50%
Implemented notifications, schedules, and reminders
Increased re-engagement
up 15%
Existing customer journey
From user testing we found a point after session two where the apps perceived benefit measurably increased
Account creation
Registration
Account creation
Account details
Personal details
Account details step removed and incorporated into chat bot and additional detail requests.
Complete account
Account password and email verification
Declarations
Legal and safeguarding requirement
Declarations streamlined & changed to Opt-out from opt-in
App and program intro
Details about the program and what to expect
Removed & incorporated into the app’s interface
Baseline assessment
Meet the team
Introduction to the team behind the program
Gad 7
Self-reported questionnaire for screening anxiety
Streamlined questionnaire interaction
PHQ 8/9
Self-reported questionnaire for screening depression
Program tour
How to use the program journey map
Tool tips tested and removed. Instructions incorporated into UI.
Removed and improved the chat bot’s introduction
Account details
For research purposes a users account details could be many in number and decrease or increase depending on the answers they gave.
For all of the questions not necessary for deciding wether they’re applicable and safe for AI therapy I designed a system that would periodically ask users for additional personal details throughout their journey through the program.
Question types
Question templates were designed and built to cover all GAD, PHQ, and research questions.
Flexible appointments & reminders
Guide them to the next session. We recommend X days for this practice. Recommended time and date already input.
Additional priming for people who haven’t given us notification access yet.
Recommendation based on app use and clinical guidance
Notification for appointment
